Online Casino FAQ’s (Frequently Asked Questions)

When you decide to start playing at any of the great online casinos in Canada, you might find the information available to be quite daunting. This is completely understandable. There are lots of operators out there and competition is rife. Deciding where to game can make all the difference between having a good time at top gaming destinations like JackpotCity Casino and an unfulfilling one at a less desirable establishment. What we would essentially like to do here is answer as many of the most frequently asked questions and alleviate any concerns you might have.

Is Online Casino Gaming Safe?

Online casino gaming is safe if certain fixtures are in place. When embarking on what can be a fun and exciting time coupled with great winning possibilities, always make sure that the online casino at which you are signing up is backed by a reputable casino software provider. This is of the utmost importance as a reputable provider will never affiliate itself with an operator that is not conducting itself above board. Important names to look out for when joining an online casino operator are Microgaming, NetEnt, Cryptologic and BetSoft to name but a few.

Banking mechanisms for making secure transactions and the protection of personal information are also very important features to factor into your decision. All the online casinos that we promote and endorse meet the high standards required to provide players with secure financial transactions – back and forth between casino and player. To ensure information safety, our online casinos employ 128-bit encryption software – the most effective there is.

Licensing is another aspect to be aware of. There are very few territories in the world allowed to administer online casino licences. If the establishment you’ve chosen is licensed by Curacao, Gibraltar or Malta, you can rest assured of its fully licensed and legal status. Finally, be sure that the operator is affiliated with an accredited organisation that enforces responsible gaming and fair gameplay – such as eCOGRA.

Are the Games Doctored?

All reputable online casino operators use casino software from reputable providers. This software is integrated with a Random Numbers Generator (RNG) to ensure that the outcomes of all bets and wagers are completely random and fair. Also, these mechanisms are regularly and externally audited. To rig an online casino would be very hard and if it was done, would bring into disrepute the casino software provider, which in turn would tarnish the image of both the operator and the software provider. All the online casinos that we endorse use externally audited RNG’s.

Will You Receive a Bonus?

Part of what makes the online casino world so appealing is the casino bonus. Most if not all online casinos in Canada provide sign-up offers and/or welcome bonuses. These incentivised offers serve in two capacities. They allow the casinos to endear themselves to players and they give players additional funds with which to gamble. Most bonuses are classed as match offers. This means that the player needs to make a deposit, after which that deposit gets matched by a certain percentage. That percentage is included in the player’s casino bank balance and thus the deposit and bonus money collate. Regular gaming can also lead to additional bonus offers such as free spins, cashback deals and free roll tournaments.

Which Casino Games Have the Greatest Odds?

While all online casino games will issue wins that are purely random, there are certain games that have better odds than others. Even the best online slots, while clearly the most fun games to play, don’t have an edge as good as table games like online blackjack. After blackjack, the next game to play with better odds would be craps. Online roulette can also provide great odds, especially if you’re going to bet on colours as this means your odds become 50/50.

Can You Actually Win Money in Online Casinos?

Yes, it is possible to win real money at an online casino in Canada, as casino games are random by nature. This means that luck plays a role and there is always the chance a player can potentially overcome the odds – albeit more in the short term than the long term: as casino games are generally structured to give the casino the house edge.

How Do I Contact the Casino If I Have a Question or Problem?

In general, top online casinos in Canada offer personable and efficient customer support, 24/7, via a variety of methods, most notably email and the convenient live chat facility. Phone support is available at some online casinos, but this mechanism is being phased out more and more.   

Can I Play Without Using Real Money?

Yes. A lot of slot games at online casinos in Canada allow for play in demo mode, which means it’s free and there is zero risk of a player losing any money. Take note that if you want to play for real money, then you will need to register an account at a casino.

Do Online Casinos in Canada Offer Fair Games?

Yes. The casinos we recommend at Belle Rock Entertainment adhere to fair gameplay. This means that the casinos reviewed on our site have been independently audited and verified to make sure that they run impartial and secure Random Number Generator systems. Casino games such as slots, video poker, roulette, baccarat, and blackjack have been developed by trusted and reputable software providers that ensure the integrity of their products. Random Number Generator (RNG) technology is therefore utilised to confirm the randomness of the gaming results.

Do I Need to Download Anything?

To play their games, certain online casinos might require players to download software, while others provide games that can be played directly from the player’s chosen web browser. There are also numerous casinos that offer both options. If a player chooses to download a casino app, it’s worth remembering that the number of games found here tend to be reduced in comparison to what is available at the casino’s online gaming site.

Are Casino Games All About Luck?

Always keep in mind that most casino games are based on luck, some entirely so. While there are indeed games where strategy can play a part, it doesn’t necessarily mean one can overcome the house edge – only that its effects can be minimised.

Can I Play Casino Games From a Mobile Device?

Yes. Today, most online casinos in Canada use technology that lets you play through your mobile smartphone’s browser. Some casinos also offer a casino app that can be downloaded to an Android or iOS device. Either way mobile play delivers high-quality entertainment that can be enjoyed wherever and whenever – with games that have been optimised to suit all screen sizes.

What are Casino Bonuses?

A bonus is considered one of the perks for playing at an online casino. Think of it as additional chips that have been added to one’s account as a reward for player activity, or for making a real money deposit. Upon signing up at an online casino, new players usually qualify for a welcome bonus – which is an excellent way to test out a game or two and can be a good introduction to the casino and how it operates. There are other types of casino bonuses too, ranging from exclusive rewards to bonus cash, daily match offers and bonus credits, to mention some. Then there’s the option for a free spins no deposit bonus in Canada, which means players don’t have to put down any of their own funds to claim it and can keep the payouts – so it’s risk-free. Of-course players should note that casino bonuses are subject to terms and conditions, so we advise to always check the rules and fine print with regards to whether a deposit is required, what the minimum deposit requirement is, what the wagering requirements entail, and what the expiry date is. Each online gaming site will have their own specific rules pertaining to their various casino bonuses.

Is Online Gambling Legal in My Country?

Online gambling is legal in Canada, but only at online casinos operating in the country with a licence. This applies to most other countries too. To make it simple for our readers, our reviews are only of licensed and regulated casinos that can be trusted to safeguard players’ private data and financial transactions – while also ensuring responsible gambling, accountable conduct, efficient payouts, and fair gameplay.

How Does Playing at an Online Casino Benefit Me?

Playing at real money online casinos in Canada can be beneficial because it’s so convenient and accessible. It allows one to play from the comfort of home or while on the go – using a PC, laptop, tablet, or smartphone. Apart from slots, table games, and other standard casino options, consider also the fabulous world of live dealer games – which are live-action blackjack, roulette, poker, baccarat and game-show style variants that can be streamed in HD onto your desktop, tablet or mobile device in real time.

Where to Find Out the Gambling Licence and Payout Reports in Online Casinos?

The online casinos recommended by us are upfront regarding their licence type, jurisdiction and monthly payout reports. On the actual gaming sites, the information can usually be found at the bottom of the page. Some of the trusted and reputable jurisdictions and regulators to look out for include Malta, Kahnawake, Isle of Man, Gibraltar, and eCOGRA.

What Age do You Need to be to Gamble Online?

The legal gambling age will depend on the player’s country or state of residence. For example, in Canada, the minimum legal age required to play is 19 – except in the provinces of Quebec, Alberta, and Manitoba where it is 18.

How Do I Know if a Casino is Legitimate?

We only review online casinos that are licensed and regulated by trusted and respected gambling bodies. One should never play at online gaming sites that aren’t licensed and transparent about their payment mechanisms and safety measures.

How do Progressive Jackpots Work?

Progressive jackpots are hugely popular because they provide players with the opportunity to potentially win a big pot of real money – usually in the region of thousands of dollars and sometimes even in the millions. Furthermore, these are jackpots that can grow bigger and bigger – each time a player makes a cash wager and plays, a percentage of the bet gets added to the jackpot, until someone wins the full amount, and the jackpot reverts to its original size.

Do Casinos Have a Minimum Deposit Amount?

Yes. Most online casinos in Canada require a minimum deposit amount – it’s usually around C$10, but it can be less or more depending on the casino. Notably, a player’s preferred method of payment may also have a minimum deposit requirement. The same applies to certain individual games, which have minimum and maximum bet amounts in place.

How Do I Deposit and Withdraw Funds?

The top online establishments provide a wide variety of safe casino deposit and withdrawal mechanisms – ranging from direct bank transfers to web wallets, prepaid vouchers, and credit and debit cards. These include global and region-specific financial brands like Mastercard, Visa, paysafecard, MuchBetter, ecoPayz and Interac Online, to mention just some. In some instances, cryptocurrencies like bitcoin are possible. When players register their account at a casino, they’ll usually be asked to select a preferred payment method on the Bank page when they make their first deposit. While deposits are generally instantaneous, withdrawals can take longer, depending on the type of mechanism chosen and the region the player resides in. When making a first withdrawal, players might be asked to supply verification ID documents – the casino will usually contact the customer to discuss what info to submit and how to do it: the reason for this is to counter possible money laundering and identity theft.

Is There a Limit to How Much I Can Bet?

Yes. Players will find minimum and maximum bet limits at all online casinos. The maximum level is in place to safeguard the casino by limiting the amount they could possibly lose. The value of the minimum and maximum bets can vary from game to game.

What are Wagering Requirements?

A wagering requirement is the amount of money one must wager or play through before being allowed to make a withdrawal. It usually comes in the form of a multiple of the bonus amount and can be found in the terms and conditions or fine print of said bonus. Let’s take a theoretical 100% match bonus with 70x wagering requirement – if the player deposits 100 and receives a credit bonus of 100, the wagering or play through requirement will be 70 x 100, which equals 7000.

What is a Gambler’s Fallacy?

A gambler’s fallacy is when someone mistakenly believes the result of a particular casino game has been decided by factors other than the game’s odds. In a game of roulette, the ball could have landed on red 6 times in a row, so the player makes the mistake of betting on black next because they think there is no way the ball could land on red again. The truth is, no matter what has happened before, the odds will always be the same on every spin.

How do I Know if I'm Addicted to Gambling?

Warning signs of a gambling addiction include getting into debt, maxing out bank accounts, thinking about gambling 24/7, and hiding how much one is gambling from loved ones. The best online casinos in Canada support responsible gambling, so players will be given the tools to not only self-test, but self-exclude, place limits on bets, and more. When recognised, the key is to always seek help for the problem. uses cookies to give the best experience possible. Please read our Cookie Policy for more details